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	<title>Hessel IT &#187; Outlook</title>
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		<title>Troubleshoot &#8220;Outlook crash on start up&#8221;</title>
		<link>http://blog.hessel.co.il/?p=63</link>
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		<pubDate>Tue, 12 Mar 2013 21:03:18 +0000</pubDate>
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				<category><![CDATA[Outlook]]></category>

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		<description><![CDATA[Hello, In this post I am going to talk about few steps that you can take when you cant open outlook. Outlook manages a DB file in two different ways, depends on his connection to the server: exchange (OST), POP3/IMAP (PST). Here you will find different ways to troubleshoot outlook loading problems with PST DB [...]]]></description>
				<content:encoded><![CDATA[<p>Hello,</p>
<p>In this post I am going to talk about few steps that you can take when you cant open outlook.<br />
Outlook manages a DB file in two different ways, depends on his connection to the server: exchange (OST), POP3/IMAP (PST).</p>
<p>Here you will find different ways to troubleshoot outlook loading problems with PST DB file and POP3/IMAP account.</p>
<p>Outlook PST:</p>
<p><a id="inv" style="text-decoration: none;"></a><strong>Investigate possible issues with add-ins</strong><br />
Open outlook with command: outlook /safe.<br />
You can do it easily with pressing &#8220;Windows+R&#8221; and type it in the &#8220;run&#8221; box.<br />
If outlook&#8217;s loading is fine then it is not added in`s.<br />
You can disable add-on`s via options -&gt; trust center (depend on outlook version!), there you will see &#8220;add in`s&#8221; menu.<br />
Rerun outlook without safe and see if it is working.</p>
<p><a id="rcf" style="text-decoration: none;"></a><strong>Recreate configuration file</strong><br />
If it still crashes, you need to find outcmd and outprnt files and delete them, outlook will recreate them on next open.<br />
<span style="text-decoration: underline;">On Windows XP you will find them via</span>:<br />
c:documents and settings%username%application datamicrosoftoutlook.<br />
<span style="text-decoration: underline;">On Windows 7 you will find them via</span>:<br />
c:users%username%roamingmicrosoftoutlook.<br />
There is no worry in deleting those files.<br />
Rerun outlook and see if fixed.</p>
<p><strong>1st mail view</strong><br />
You can also try to delete 1st mail and rerun outlook. Sometimes it is a bad mail and preview pain cannot load the mail and outlook crashes.</p>
<p><a id="nd"></a><strong>2nd outlook run in background</strong><br />
The 3rd thing you can try is to see if there is another process named &#8220;outlook.exe&#8221; inside &#8220;task manager&#8221;. If so, press<br />
&#8220;end task&#8221; and rerun outlook.<br />
I<strong>f none of the above methods helped you</strong>, it means PST corrupt or program malfunctions. You can try these steps:<br />
Use scanpst.exe to scan your PST files for errors.<br />
Use microsoft updates for new updates that may solve the problem.<br />
Repair installation of office, if it is a new office you can go to the control panel and under &#8220;add/remove programs&#8221;, find Microsoft office and press &#8220;change&#8221;. Then choose repair (some version may require installation CD).</p>
<p>Outlook OST:</p>
<p><a href="#inv"><strong>Investigate possible issues with add-ins</strong></a></p>
<p><a href="#rcf"><strong>Recreate configuration file</strong></a></p>
<p><a href="#nd"><strong>2nd outlook run in background</strong></a></p>
<p><strong>Recreate OST file (offline cashe mode)</strong></p>
<ol>
<li>Windows+R and type control and press enter.</li>
<li>Go to Mail (if you cant find it, change view to classic/small icons).</li>
<li>Choose correct profile and press double click on him.</li>
<li>Left click &#8220;E-mail Accounts&#8230;&#8221;</li>
<li>Press &#8220;Change&#8230;&#8221;</li>
<li>Unchecked&#8221;Use Cached Exchange Mode&#8221;</li>
<li>Then Press &#8220;More Settings&#8230;&#8221;</li>
<li>Go to Advanced</li>
<li>Press &#8220;Outlook Data File Settings&#8230;&#8221;</li>
<li>&#8220;Disable Offline Use&#8221;</li>
<li>Press &#8220;Ok&#8221;&gt;&gt;&#8221;Ok&#8221;&gt;&gt;&#8221;Next&#8221;&gt;&gt;&#8221;Finish&#8221;&gt;&gt;&#8221;Close&#8221;.</li>
<li>Reopen outlook</li>
</ol>
<p><strong>If none of the above methods helped you &#8230;<br />
</strong>Use Microsoft updates for new updates that may solve the problem.<br />
Repair installation of office, if it is a new version of office you can go to control panel and under &#8220;add/remove programs&#8221;, find Microsoft office and press &#8220;change&#8221;. Then choose repair (some version may require installation CD).</p>
<p>&nbsp;</p>
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